Customer Care


Universal Watch Repair
177 S. Old Woodward Ave | Birmingham MI 48009
Tel: (877) 206-3876 | Fax: (248) 723-5401
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Please be sure to properly package and insure your watch for safe transportation and include a check or money order in the amount of $12.50 for return shipping and handling as well as your contact information and instructions on the requested service.


We offer free shipping via USPS Priority Mail for all orders over $50.  For orders under $50, we offer flat rate shipping of $5 via USPS First Class Mail.  We also offer expedited shipping services via Fedex for an additional charge.

Read more: Shipping



If you are not satisfied with your purchase, you must request a Return Authorization Number prior to the shipment of your return merchandise.  The return merchandise must be postmarked within 14 days of your receipt of the order. 

Read more: Returns